Support request

Category *

How urgent is it? * Priority 1 – business-criticalThe directory or the embedded view is unreachable or unusable for all users. Priority 2 – major function brokenA major function returns wrong results or fails, e.g. search, export or API; the directory is otherwise reachable. Priority 3 – minor issueMinor fault with a workaround, e.g. display error, a single wrong profile, a typo. Routine requestQuestion, wish, change or information, no fault.

Reaction times (service hours Mon–Fri 08:00–17:00 CET, excluding Hamburg public holidays): P1 8 hours · P2 12 hours · P3 24 hours · Routine request 3 working days. For priority 1 and 2 the on-call contact is alerted by phone immediately, also outside service hours.

Subject * Description *

Please do not include personal data of third parties in the description.

Your e-mail address (work) *

Privacy notice: We store your e-mail address only to answer this request (Art. 6(1)(b) GDPR, performance of the contract). It is deleted 90 days after the request is closed. Number, priority and timestamps of the request are kept without the e-mail address for the monthly SLA report.

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Service status